Customer service is the spearhead behind the success of service-driven industries like travel, tourism, and hospitality. In the post-pandemic era, more than ever, service-seeking customers are directly approaching service providers such as airlines, places of tourist interest, and hotels through online, internet-based booking services.
It is a well-known fact that finding a new customer is many times more challenging than retaining a satisfied, repeat customer. The cost of training in customer service is not an expense; it is an investment.
At Passionate Customer Service, it is our commitment to empower the participants of our training workshops with in-depth knowledge of how to ensure repeat business with customers.
Shaping customer service brilliance in travel, tourism, and hospitality industry
Join our next workshop starting on 28 March 2026.
At Passionate Customer Service, we focus on practical skills that help professionals deliver service brilliance. Each workshop is designed for real results, not theory.
We run one-day sessions (Sat–Sun) in Melbourne. Each session is highly engaging, with case studies, role plays, and real-world examples.
Topics Covered :-
Upcoming dates:
Passionate Customer Service
33/35 Fairholm Grove, Camberwell VIC 3124
Program fee of $ 275 includes training, study materials, certificate of participation, coffee and lunch.
Shishir Nargundkar, a travel and tourism expert, has had an international career spanning over 40 years. He brings to the table his acumen in customer service that fuels the industry. Shishir has been in diverse roles in multinationals and large corporations, well-known travel companies, and has helmed the operations at a leading training institute in Melbourne.
A true veteran in the industry, he holds various global-level professional certifications. With multiple years as a corporate trainer and mentor, he works toward the professional development of service staff, executives, and management at all levels in the travel industry. Customer service has always been his forte and passion. His journey in the corporate world includes:
Melbourne’s tourism and hospitality industry is dynamic and competitive. We prepare you to meet global standards while providing the warmth and service that define Australian hospitality.
We are a training centre for travel, tourism and hospitality industry professionals in Melbourne, and customer service is our area of expertise.
Our workshops are designed for professionals working in service-driven industries such as airlines, hotels, restaurants, travel and tour agencies, car rental agencies, event centres, and anyone in customer-facing roles, including business owners and managers in these sectors.
We focus on real-world skills, not theory. Each session includes role-plays, case studies, and practical activities that deliver immediate workplace results.
Our programmes run over one day, making it easy for busy professionals to attend without disrupting their work week. The workshops will be conducted at the Camberwell Community Centre, located at 33/35 Fairholm Grove, Camberwell, Victoria 3124. There is ample parking available on site, and it is also well connected by public transport.
Program fee of $ 275 includes training, materials certificate of participation and tea, coffee and lunch.
You can easily register online via our website – www.passionatecustomerservice.com.au or contact us on 1300 096 222 for assistance.
