Customer Service Training Program

Do you delight your customers every time you connect with them? Is your business focused on building loyal fans who come back again and again to purchase your products and services?

To achieve this, you just need to go beyond showing them your products or services. You must have a clear plan to have a long-term relationship with your customers. A memorable customer experience is important for understanding the customer’s needs and crossing their expectations at each point of touch.

Experience the positive impact of our customer service training workshop and reap the following benefits.

In this practical and engaging training program, you will:

Discover how your mindset shapes customer conversations.
Practice the techniques that drive repeat business.
Strengthen your professional telephone and in-person communication skills.
Learn proven strategies for handling difficult customers.
Understand the importance of keeping promises.

Our team also designs complete professional development solutions, including personality profiling and smart training needs analysis, to tailor a program to your company.

This training is offered across Australia in Brisbane, Sydney, Melbourne, Adelaide, Canberra and Perth.

We also offer customized customer service courses for businesses that require specific scripted or product-related training.

Travel, Tourism And Hospitality

Customer service is the backbone of service-driven industries such as travel, tourism and hospitality. In a post-pandemic world, several customers rely on online flights, hotels and attractions to tourists.

At Passionate Customer Service, our goal is to strengthen professionals in these industries with intensive skills that ensure extraordinary service. This not only improves the customer’s loyalty, but also ensures the business of repeating. After all, getting a new customer is always more expensive than maintaining an existing one.

About The Workshop

The workshop is being held at Melbourne’s Camberwell Community Centre, which is well-connected by public transport and offers ample parking.

Meet the Principal Trainer - Shishir Nargundkar

Shishir’s career is built on a passion for professional development and customer service excellence, making him an ideal facilitator for this program.

Learning Outcomes

Upon completion of this course, participants will be able to:

Identify the value of customer touchpoints.

Use key communication skills effectively.

Apply the principles of quality service.

Gain insights from handling difficult customers.

Understand customer differentiation.

Create and support a strong service culture.

Learn strategies for overcoming stressful situations.

On-site workshops

delivered directly to your workplace.

Our Program Venue

Camberwell Community Centre Melbourne

Upcoming Workshop Dates

Dates

28 and 29 March, 2026
18 and 19 April, 2026

Venue

33/35 Fairholm Grove, Camberwell VIC 3124

The Program Fee Covers :-

Training and Material
Certificate of Participation
Tea, Coffee and Lunch